Junior Travel Manager
- Team
- Travel & Operations
- Location
- Accra, Ghana (hybrid)
- Type
- Full-time
Are you a customer-focused, problem-solving whizz with a knack for building great relationships? We're looking for a Junior Travel Manager to join our superstar travel & operations team. You'll be a main point of contact for our clients, helping them plan and book their dream travel experiences in Africa, and you'll work across a portfolio of client accounts to make every traveler's journey smooth, well organized and enjoyable from start to finish. You'll work closely with an assigned Senior Travel Manager and be managed by the Travel Supervisor. The package includes a monthly salary (including statutory payments), a monthly transport allowance, an annual health contribution and a discretionary annual bonus, plus a hybrid work week, incremental annual holiday, team bonding events and retreats, ongoing training and Enroute54 merch. The role may involve travel within Ghana and across the continent, and some non-traditional hours, including weekends, holidays and early or late calls with clients in other time zones.
What you'll do
- Manage and nurture a portfolio of client accounts, building strong business relationships that convert into repeat customers and long-term partners.
- Engage with new clients and business leads as required and support their conversion into confirmed business.
- Research and craft itinerary and experience proposals based on client requirements and internal product planning, including flights, accommodation, events, activities and concierge services.
- Assist with the logistical planning and success of confirmed trips and ground experiences as assigned.
- Provide timely support to client accounts as assigned.
- Manage all client communications before, during and after travel.
- Manage correspondence and engagement with vendors and ground-service providers across our destinations as required.
- Research new and existing travel destinations, curate and build on our products, and vet suitable ground vendors and partners for our clients and catalogues.
- Keep the company's vendor and product catalogues up to date at all times.
- Support our marketing team with travel media assets, including brochures, promo flyers, campaign assets and marketing collateral.
- Maintain accurate and organized client records, and log all work through the right channels and designated procedures.
- Take part in brand content and be an all-round ambassador of the brand.
- Take on other reasonable duties that support the travel management and operations teams and the company's growth.
What we're looking for
- A bachelor's degree in a relevant or related field.
- Adaptability and the ability to switch focus easily and think on your feet.
- Excellent written and verbal communication.
- An enthusiastic, dedicated individual ready to learn on the job and commit hard work to a growing start-up.
- Exceptional interpersonal and communication skills.
- Attention to detail and excellent planning, administration and research skills.
- A good understanding of travel experiences and the tourism landscape (African countries desirable).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook) or Google Docs Editors (Docs, Sheets and Forms).
- Ability to collaborate with stakeholders at different levels.
- The ability to manage multiple projects at once, prioritizing and multi-tasking effectively.
- Excellent organizational and time-management skills.
- A customer-focused mindset with a strong affinity for problem-solving.
- A self-starter who can work autonomously and in a team.
- A willingness to contribute to the team's growth and to your own development.
- A great work ethic with a positive, proactive and can-do attitude.
- Nice to have: previous experience in an administrative or project management environment.
- Nice to have: previous experience in travel management or hospitality (not mandatory).
- Nice to have: knowledge of Canva.
- Nice to have: French.